In the event your ticket to a game is cancelled due to a required reduction in seating capacity or a decrease in the number of White Sox regular season home games played at Guaranteed Rate Field, Season Ticket Holders and Group Outing ticket holders purchasing directly from the White Sox are guaranteed the option of either crediting their White Sox Account for future purchases or receiving a. Mar 22, · Ever wonder how concert tickets are available on resale sites like StubHub or Viagogo even before the tickets go on sale? Next-generation denial of inventory bots are to blame. Denial of inventory involves using bots to add tickets to the cart, making them unavailable for fans to buy.
In the event your ticket to a game is cancelled due to a required reduction in seating capacity or a decrease ti the number of White Sox regular season home games played at Guaranteed Rate Field, Season Ticket Holders and Group Outing ticket holders purchasing directly from the White Sox are guaranteed the option of either crediting their White Sox Rsell for future purchases or receiving a refund in the same manner their tickets were obtained. In addition, Season Ticket Holders will not lose their seating priority for the following season.
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1. What are ticket bots and are they all bad?
What are ticket bots? How do they work? Are they illegal? How do we beat them? Get these questions answered and more in this comprehensive blog post. Bad bots make the internet a fundamentally unfair place. Nowhere is this clearer than during ticketing onsales. Online ticketing organizations have found themselves on the front lines of the battle against bad bots. Stakeholders from politicians to musicians to fan alliances are clamoring for fairness in online ticketing.
Some performers have gone to extreme lengths to remove bad bots from their onsales, including taking ticketing totally offline. With the right combination of technology and regulation, it is possible to keep ticketing in the 21st century while ensuring tickets get in the hands of true fans. But what are ticket bots, how do they work, and how can they be stopped?
Ticket bots, then, are a type of bot that carries out tasks related to ticketing, such as scraping pricing details, checking inventory for newly released seats, or purchasing tickets. Ticket bots are a type of bot that carries out tasks related to ticketing, such as scraping pricing details, checking inventory for newly released seats, or purchasing tickets.
Not all bots are necessarily bad. Bots are constantly at work behind the scenes making our digital lives run smoothly. They populate our news feeds, tell us the weather, provide stock quotes, and help us comparison shop.
According to data from Imperva, they made up In fact, many bots are beneficial to a well-running website. Crawler bots index sites for Google and other search engines, determining search rankings. Fetcher bots create previews of site content for mobile devices and social media platforms.
Not all ticket bots are bad, either. For example, an authorized ticket broker could use a bot to fetch updated pricing and inventory information from the primary ticket seller. Bad actors use these online bots to disrupt, manipulate, steal, and impersonate. The same report from Imperva found that nearly 1 in 4 web requests And bad bots are especially prevalent in ticketing, making up Think of the following timeline:.
Prior to the sale of tickets online, bad bots are used to create fake accounts or take over existing legitimate ones. Fraudsters will abuse the account signup process by using bots to create accounts in bulk. These accounts are then misused to get around ticketing purchasing limits most ticketing companies limit to 4 or 6 tickets per customer.
Instead of mass-creating new accounts, ticketing touts also try to get control over existing legitimate accounts. Bot operators use this lightning speed across several browsers to circumvent per-customer ticket limits. By combining superhuman speed with sheer volume, bot operators effortlessly reserve hundreds of tickets as soon as the onsale starts.
Scripted expediting bots use their speed advantage to blow by human users. An expediting bot can easily reach the checkout page in the time that it could take a fan to type his or her email address. And a single bot can open windows and simultaneously proceed to the checkout page in all of them, coming away with a huge volume of tickets.
With scalping, scalpers set up the bot to monitor for specific types of tickets and then use expediting to quickly reserve and purchase the tickets. Ever wonder how concert tickets are available on resale sites like StubHub or Viagogo even before the tickets go on sale? Next-generation denial of inventory bots are to blame. Denial of inventory involves using bots to add tickets to the cart, making them unavailable for fans to buy.
So, the scalpers list the tickets on the resale sites. When the fans buy at the outrageously inflated resale prices, only then will the scalpers have their bots buy the tickets, pocketing a huge profit in the process. Debunking the Instant Sellout Onsale Myth. While some scalpers will pay for these tickets with legitimate credit cards, the worst scalpers do this all with stolen or hacked card information, increasing their scalping profit.
Cashing out refers to the general online credit card fraud that occurs when fraudsters use stolen card info to buy the tickets. In advance or during the ticket buying itself, fraudsters use bots to verify the validity of stolen cards known as carding or identify missing expiry dates or security codes for the stolen cards known as card cracking. Fraudsters, touts, and scalpers use bots for unfair advantage and fraud in every step of the ticket scalping journey.
When you think of the people behind ticket bots, you probably conjure up images of a hacker or criminal type, camped out in a basement.
But the reality is different. For example, hospitality agencies can use ticket bots to snag premium seats to include in their package deals. Online ticketing bots have been around for at least 20 years.
Depending on where you live, online ticket bots might be illegal—at least technically speaking. In , the U. It made it illegal to buy tickets to events by evading security measures and breaking purchasing rules set up by the ticket issuer.
It also banned the resale of such illegally bought tickets. The legislation marks the first EU-wide legislation on the topic, and also leaves the door open for member states to pass additional laws regarding ticket resale several already have such laws.
The Council of the EU adopted the legislation in November , so EU member states will now have two years to transform the regulations into national law. Enforceability is an ever-present issue with ticketing legislation. Strong enforcement is necessary to curb illegal behavior.
Indeed, when the Ontario ban originally passed, attorney general Yasir Niqvi acknowledged the difficulty of enforcing the bot ban, as many bot operators are located outside of the province.
Similarly, in the U. Even when the law was passed, the Congressional Budget Office judged it unlikely that substantial enforcement would take place. Using bots to scalp tickets is a perfect example of rent-seeking behavior economist talk for leeching that adds no benefit to society.
Indeed, the U. Ticketmaster reported that it blocks 5 billion bot attempts every month. The financial incentive is simply too strong and the threat of legal action too weak to stop malicious bot operators.
The U. The newest iteration of bots will continue to outpace and outmaneuver the legal roadblocks. The onus remains on venues, ticketing organizations, and online platforms to defend against malicious bots during online ticket sales. Public outrage can quickly turn on such organizations, and potential legal actions can follow in its footsteps. Ticketing was the first industry to suffer the plague of bots.
So ticketing organizations are best positioned to adapt to the constantly evolving bot threat. A full-fledged plan to deal with ticket bots must span several levels, from concrete technical tactics to comprehensive bot mitigation solutions to larger ticketing strategy.
For example, we know the majority of stolen credentials fail during a credential stuffing attack. So, if you have monitoring that reports a sudden spike of traffic to the login page combined with a higher than normal failed login rate, it indicates account takeover attempts by bots.
Another example is if there is a high concentration of visitors using the same IP address. The bots are trying to simulate real users on a massive scale but getting unique IP addresses is an additional step that not all bot operators take.
Bots have changed the economics of the ticketing business, so ticketing organizations need to change the economics of bot attacks. That means targeting each bot attack vector and increasing the costs bot operators incur in order to overcome the protections.
On account creation, for example, bot mitigation tools validate biometric data like mouse movements, mobile swipe, and accelerometer data to distinguish bots from real users, and then feed that data into machine learning algorithms.
During the onsale itself, you can target the speed and volume advantages that bots enjoy. A tool like a virtual waiting room can help neutralize both. Bots that arrive before the onsale starts are placed in a pre-queue together with legitimate users. When the event launches, everyone in the pre-queue is randomized. This eliminates any advantage in arriving early or hitting the web page milliseconds after the start of the sale. Ticketing organizations can require visitors to enter known data, such as a membership number, to enter the virtual waiting room.
Finally, you can implement bot mitigation tactics on the ticket payment step similar to how you would on account creation to flag brute-force attacks like carding or card cracking. Stopping fraudulent account creation also helps prevent online card fraud. Shifts in ticketing strategies can play an equally vital role in battling bots. With the expanded adoption of smartphones, mobile ticketing is a promising strategy to curb scalping.
Mobile ticketing puts more control measures in place, such as tracking the transfer of tickets and limiting sales by geographic area. In , Spanish festival Primavera Sound became the first major music festival to go completely mobile with their ticketing, and has features like a QR code that only appears two hours before the concert to keep tickets from being sold on secondary markets.
The strategy certainly has tradeoffs, in that it is rigid and can be difficult to transfer tickets or purchase on behalf of someone else. But it has documented effectiveness in battling scalpers and reducing tickets on the secondary market. High-demand shows like Hamilton continue to experiment with the approach.
The ultimate goal is to restore fairness to online ticketing. Combined, you can tailor them to the unique angles of attack during each stage of the ticket-buying process to give you the best chance of achieving successful, bot-free onsales.
Everything you need to know about ticket bots. Published: 20 May